ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
documentation. • Supports Engineers on customer calls when needed. • Design and implement network segmentation
robust sales pipeline through networking, cold calling, and attending industry events.
practical experience with IT Infrastructure (Data Centres, Networks, Servers, Storage, Middleware, Cloud
Selenium / UFT Serenity / Cucumber Apium Performance Centre ADVANTAGEOUS SKILLS Web and digital project experience
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
verbal. • Attend to all logged support incidents and calls. • Communicate timelines with customers while adhering response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and management. •
Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CRs) and writing Functional
effectively implemented: Assess reps against sales calls best practice Identify strengths and areas for improvement environment; brand campaigns Adjust territory call plans and create rep call plans aligned to the segmentation and Implement and Manage the CRM requirements: Logging of calls Accuracy and currency of data on SAGE Ensure team