farm
Provide 1st & 2nd line technical support to users nationally
Oversee back-office administration
Remote Support:
Provide support to all users in the Group, be it physical or remote support
Mobile Device Support:
Support hand held and tablet devices on wireless
wireless network
Configure and support hand held devices for e-mail delivery
Mail for Office 365
Support levels:
Share 1st line support with IT Administrator
Handle
Transport Management. Support with month-end processes. User support. Support SAP Analytics Cloud (SAC) dashboards. Post go-live support. General operations support. End to end testing support. Qualifications &
Business Analysis / Understanding Templates
- Support Go-Live Preparations
- Assure Quality of Design
Go-Live Support:
- Prepare for go-live and provide post-go-live support.
- Client
Troubleshooting and Support:
- Troubleshoot system issues, provide support, execute necessary changes
through configuration, and resolve production support calls.
- Change Management:
support for new business processes.
- Functional Team Support:
processes
- Provide support during month-end processes
- Offer user support for various SAP systems
support for implemented solutions
- Offer general operations support as required
IT Technician provides computer or network support for the organization, employees, and customers. They possible hardware and software issues. Technical Support Responsibilities: Identifying hardware and software the necessary parts. Supporting the roll-out of new applications. Providing support in the form of procedural
Excluding software that requires outsourced support Provide support for any IT related issue as direct by management through CRM (service desk tool) Provide hands on support for other IT teams, i.e. Linux team Undertake other other tasks as assigned by management Provide support for all IT related projects (out of hours working Performance Areas Technology Skills: Desktop support 1 and 2nd line support Performs IMAC (Install, Move, Add and Microsoft Windows OS 1st and 2nd line support Microsoft Office support Understanding of Microsoft Exchange/Server
modelling
register, capex application process, fleet management support, timely query resolution, execution of ad-hoc projects depreciation journals. Provide training, guidance, and support to the fixed asset controller and brands to ensure guidance, and support to ensure timely and accurate processing. Provide fleet management support, including document maintenance, maintenance support, finance function support, and monthly reporting. Resolve queries
register, capex application process, fleet management support, timely query resolution, execution of ad-hoc projects depreciation journals. Provide training, guidance, and support to the fixed asset controller and brands to ensure guidance, and support to ensure timely and accurate processing. Provide fleet management support, including document maintenance, maintenance support, finance function support, and monthly reporting. Resolve queries
Business Analysis / Understanding Templates - Support Go-Live Preparations - Assure Quality of Design owners. - Go-Live Support: - Prepare for go-live and provide post-go-live support. - Client Interaction: - Troubleshooting and Support: - Troubleshoot system issues, provide support, execute necessary changes through configuration, and resolve production support calls. - Change Management: - Raise Change Requests solutions to enhance support for new business processes. - Functional Team Support: - Support the functional