resolution while providing an all-round superior service and excellent employee experience Responsible for of relevant self-service options Maintain employee data and reporting Adhere to service level agreements negotiable) Good MS Office (Excel) skills Customer service / user experience passion Continuous improvement resolution while providing an all-round superior service and excellent employee experience Responsible for of relevant self-service options Maintain employee data and reporting Adhere to service level agreements
operations to meet our production and customer service goals.
Your primary focus will be on managing inventory accuracy, and providing exceptional customer service.
Key Responsibilities:
1 transactions.
4. Customer Service:
Serve as the primary point of contact for providing prompt, professional, and personalized service.
5. Administrative Support:
Maintain
customer satisfaction through timely and efficient service. KPIs: Inventory Accuracy Maintain 99% inventory of 95% or higher through timely and efficient service. 95% or higher customer satisfaction Inventory and external audits. Satisfactory audit results Service Level Agreements (SLAs) Meet or exceed SLAs with management skills. Excellent communication and customer service skills. Ability to work under pressure and meet
customer satisfaction through timely and efficient service. KPIs: Inventory Accuracy Maintain 99% inventory of 95% or higher through timely and efficient service. 95% or higher customer satisfaction Inventory and external audits. Satisfactory audit results Service Level Agreements (SLAs) Meet or exceed SLAs with management skills. Excellent communication and customer service skills. Ability to work under pressure and meet
online customer Maintains high levels of internal service Takes responsibility within the department to professionally professionally manage all external customer service queries until the query is resolved and closed to to the customer's satisfaction Ensures customer service tickets are actively managed and resolved timeously Continuously seeks ways of improving levels of service Ensures the brand image / identity is maintained solutions to challenges faced when assisting customer services teams Performs a key role in contributing to the
online customer Maintains high levels of internal service Takes responsibility within the department to professionally professionally manage all external customer service queries until the query is resolved and closed to to the customer's satisfaction Ensures customer service tickets are actively managed and resolved timeously Continuously seeks ways of improving levels of service Ensures the brand image / identity is maintained solutions to challenges faced when assisting customer services teams Performs a key role in contributing to the
(approx. 550 employees). Able to manage change. Driver's licence and own vehicle. R1.2 million per annum
leading pharmaceutical company is looking for the services of seasoned Pharmacist Order Processing Manager Calls - Daily meetings with Managers regarding Service Level Agreements - Overtime budget management and
leading pharmaceutical company is looking for the services of seasoned Pharmacist Order Processing Manager Calls - Daily meetings with Managers regarding Service Level Agreements - Overtime budget management and
Clerks and will work alongside them to deliver services in accordance to the time and quality standards agreed and defined in the SLAs as per the Shared Service Management Framework Job Requirements Skills and adherence to policies, compliance and quality of service delivery; Manage and resolve or escalate queries Clerks and will work alongside them to deliver services in accordance to the time and quality standards agreed and defined in the SLAs as per the Shared Service Management Framework Job Requirements Skills and