tasks associated with the Right Now Response Centre, from call management to response reaction and measurement and data. Description Duties: Drivers will log calls for breakdowns or mechanical problems on the truck trailer through the RNR app Drivers will log panic or call me through the RNR app The Responder will be responsible breakdown/panic/call me from inception to conclusion Monitoring and control of breakdowns, panics and call me's Obtains client information by answering telephone calls and verifying information. Maintains communication
tasks associated with the Right Now Response Centre, from call management to response reaction and measurement and data. Description Duties: Drivers will log calls for breakdowns or mechanical problems on the truck trailer through the RNR app Drivers will log panic or call me through the RNR app The Responder will be responsible breakdown/panic/call me from inception to conclusion Monitoring and control of breakdowns, panics and call me's Obtains client information by answering telephone calls and verifying information. Maintains communication
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high the products working over either voice or video call, live chat, email or text message. • Obtain and
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high the products working over either voice or video call, live chat, email or text message. • Obtain and
achievement of annual targets
(desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable
/>5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
secretary (specialising in debt collecting)
(externally, internally)
or Contact Centre Certifications Minimum applicable experience 5 years in Contact Centre's 3 years in in Contact Centre Management / Supervision Required nature of experience: Team management / supervision
You'll be part of a dynamic team focusing on Data Centre Networks, utilizing Cisco ACI & Nexus, and Implement Data Centre Networks based on Cisco ACI & Nexus - Troubleshoot Data Centre networks - Create