disciplines Oracle, SQL Server Web Methods Web Services Automation / Scheduling tools / frameworks SOA Knowledge F5 SQL Server Integration Services SQL Server Reporting Services ESB and Cloud Computing Microsoft (CSF, CCF,CRM etc) Working knowledge of API-based services (e.g. REST, SOAP) Understanding of basic integration functions Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk Desk MAH Resolve incidents, problems, service requests and change requests in line with business priorities:
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
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customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main
present benefits/opportunities of the sales or service in an effective manner.
Identify
demographics, delivering a high quality, professional service to these customers.
Exercise appropriate
s driven with a focus on quality and customer service;
high standards of technical support and customer service. Respond to incoming calls and emails from clients authorizations in the company database Liaise with service providers, mechanics, and other stakeholders to
high standards of technical support and customer service. Respond to incoming calls and emails from clients authorizations in the company database Liaise with service providers, mechanics, and other stakeholders to
provide our clients with outstanding customer service and support. As the ‘face’ of our company, the Greet guests and provide them with superb customer service. Ensure the front desk is neat, presentable, and
Golden Gate Command Line (GGSCI), Golden Gate Cloud Service (GGCS), and Golden Gate Microservices Solid understanding / Kafka), GG Directors and Cloud Console Cloud Services GG Architecture Solid understanding of high availability
Secretarial team to deliver comprehensive legal services. Responsibilities encompass offering and executing shareholder agreements, sale of share agreements, service level agreements, commercial property leases, cessions
Secretarial team to deliver comprehensive legal services. Responsibilities encompass offering and executing shareholder agreements, sale of share agreements, service level agreements, commercial property leases, cessions