Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treating experience quality assurance and coaching in customer service, sales, and completion of quality assurance assessments
Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treating experience quality assurance and coaching in customer service, sales, and completion of quality assurance assessments
Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech effectiveness in customer interactions Report on quality assurance assessment results Effective self-management Fairly) Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: MS Office Investigative Orientation Upholding delivery and quality standards
certification
Essential: IIBA certification FTI certification Banking experience SAFe certification and experience Agile the detail spectrum. Senior, Business Analyst, Banking, Jira, Confluence, Aris, SAFe, process mapping
& Payment Applications for our specialist banking client. The focus of the role is to provide support support to various user communities across the bank. Responsibilities will include: 24/7 Support. Knowledge international Payments. Knowledge of SWIFT message standards, SWIFT Service offerings and related systems. flexibility to change. Determination to deliver quality. Take initiative and proactive Unix / Linux, IBM thinking leader within the corporate investment banking arena
Business Analyst with one of their Investment Banking client within their Compliance Technolofgy Team Permanent role within one of our leading investment banking companies
Description Senior Business Analyst: Banking: 1 Year Fixed Term Contract Must have IIBA Endorsed Qualification delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies, and practices increment planning and drive DevOps and Built-In quality principles. Analyze/document data requirements
Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech effectiveness in customer interactions Report on quality assurance assessment results Effective self-management Fairly) Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: MS Office Investigative Orientation Upholding delivery and quality standards
Business Analyst with one of their Investment Banking client within their Compliance Technolofgy Team Permanent role within one of our leading investment banking companies