pressure. Negotiating skills. Be available for cell phone queries and problem solving after hours.
offered, including a company vehicle, fuel, and cell phone allowance.
Key performance areas: Main Responsibilities: Technician scheduling and execution of the service call call outs Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets to Finance. Check Technicians clock-in/out for overtime calculation Book technician accommodation Process
Key performance areas: Main Responsibilities: Technician scheduling and execution of the service call call outs Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets to Finance. Check Technicians clock-in/out for overtime calculation Book technician accommodation Process
targets with a healthy balance between internal Technicians, overtime, and outsourced jobs. Maintain positive maintaining team capability (both admin staff and technician skills on admin work). Administer, finalize, personally manage one region: Ticketing, schedule technician, process paperwork and close out tickets. Ensure
targets with a healthy balance between internal Technicians, overtime, and outsourced jobs. Maintain positive maintaining team capability (both admin staff and technician skills on admin work). Administer, finalize, personally manage one region: Ticketing, schedule technician, process paperwork and close out tickets. Ensure
& best practices
English communication skills (Written, Verbal, Phone).
English communication skills (Written, Verbal, Phone).
service process, liaising with the customer and technicians throughout the service process, ensuring accurate