per location - two locations available) The Technical Support Technician at the client plays a crucial role role in providing technical assistance and support to customers, internal teams, and field technicians service abilities Technical Support: Provide prompt and effective technical support to customers and internal track all customer interactions and technical issues in the support ticketing system. Customer Service: Escalate complex technical issues to senior technical support staff or relevant departments, as required
Centurion / Durban / George / Cape Town The Technical Support Technician at the client plays a crucial role role in providing technical assistance and support to customers, internal teams, and field technicians service abilities Technical Support: Provide prompt and effective technical support to customers and internal track all customer interactions and technical issues in the support ticketing system. Customer Service: Escalate complex technical issues to senior technical support staff or relevant departments, as required
June 2024 Location Pretoria, Irene The Technical Support Technician at the client plays a crucial role role in providing technical assistance and support to customers, internal teams, and field technicians abilities THE ROLE Technical Support: Provide prompt and effective technical support to customers and internal track all customer interactions and technical issues in the support ticketing system. Customer Service: Escalate complex technical issues to senior technical support staff or relevant departments, as required
operational manuals
implement a technical support plan Manage service levels Visit and provide technical support to customers
implement a technical support plan Manage service levels Visit and provide technical support to customers
forefront of providing effective and efficient technical support to both internal and external end-users. Your your career in IT. Technical Support Provide timely and effective technical support to end-users, resolving Ensure technical assistance is provided to key clients and employees. Provide afterhours support where own vehicle. Technical troubleshooting (in person or remote) Proficiency in remote support tools and techniques
on performance and use. Provide internal technical support and occasional client-facing support as well
Customer-oriented individual required to provide technical support to customers and deal with other support queries
12 (Matric) Minimum 2 years of practical technical support experience IT-related tertiary qualification