To manage the sales support team in the planning, execution, coordination, and quality assurance of all achievement of team operational deliverables. Provide input to the CSC (Client Service Centre) budget for Succession, Development and retention plan for the team. Make clear progress in building and retaining motivated 5 years experience in a Call Centre environment · 2 years experience in a team lead role · Experience
To manage the sales support team in the planning, execution, coordination, and quality assurance of all achievement of team operational deliverables. Provide input to the CSC (Client Service Centre) budget for Succession, Development and retention plan for the team. Make clear progress in building and retaining motivated 5 years experience in a Call Centre environment · 2 years experience in a team lead role · Experience
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery delivery. The candidate will be allocated a specific team of consultants (up to 20) for a specific client different desks (inbound and outbound) Overall focus on team morale and motivation in the working environment environment. Coaching and management of allocated team. Workforce management and planning to ensure adherence to
we have established relationships with industry leaders and a vast majority of our business is repeat business customer service skills to fill the role of Jnr-Snr Call Centre Support. Your core role will entail providing
we have established relationships with industry leaders and a vast majority of our business is repeat business cutting-edge ISP in Joburg seeks a highly ambitious Call Centre Manager with strong intuition and leadership their team to excel and exceed targets. Applicants must have 2-3 years prior experience as a Call Centre
We have an opening for a Call Centre Nurse Consultant to join our Clinical team who will be the liaison an effective call centre service achieve member satisfaction Responsible for incoming calls from Network costing factors are maintained Ensure that all calls and cases are fully and clearly recorded on the and members Ability to work within an established team Excellent oral and written communication skills Word, Excel, PowerPoint, Outlook Ability to lead a team with minimal supervision Pays attention to detail
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with for the performance and output of the Service Centre Consultants to drive operational service delivery delivery. The candidate will be allocated a specific team of consultants (up to 20) for a specific client Equivalent Experience
responding and following up on all rescheduled calls and pending information Liaising with the various additional support to the contact centre operations in terms of taking calls, handling internal/external client advantageous Previous experience in cold calling in a call centre environment Own transport Ability to adapt
responding and following up on all rescheduled calls and pending information Liaising with the various additional support to the contact centre operations in terms of taking calls, handling internal/external client advantageous Previous experience in cold calling in a call centre environment Own transport Ability to adapt
standards. Provide guidance, direction, and support to team members, ensuring adherence to standard operating production goals, targets, and performance metrics to team members, ensuring alignment and accountability. skills, with the ability to motivate and inspire team members. Sound problem-solving abilities and the