manage an organized and profitable approved repair center, delivering high-quality service with a strong
Responsible for mentoring and leading all repair center staff.Key Responsibilities:
manage an organized and profitable approved repair center, delivering high-quality service with a strong Responsible for mentoring and leading all repair center staff. Key Responsibilities: Oversee the daily
enhances the candidate selection process. Assessment Center: Our in-house facility dedicated to comprehensive Utilize our video interview system and assessment center to conduct thorough evaluations. Develop bespoke
enhances the candidate selection process. Assessment Center: Our in-house facility dedicated to comprehensive Utilize our video interview system and assessment center to conduct thorough evaluations. Develop bespoke
insurance either as a broker agent or tied agent - Call center agents not preferred unless they have a minimum
Service Calls
Log incoming service calls with all required information (date,
/>Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
numbers.
Communicate with clients on status of call / awaiting spares etc.
Organize and order parts
SPECIALIST CONVENIENCE TRADE) Database management Call and service a total number of outlets as per MSOP Maintain a healthy database in that: all customers called on must comply with availability requirements, coolers in the allocated base on every visit or call as per call cycle. Report damaged or malfunction coolers allocated outlets and capture the dates on every second call: Short-dated stock must be moved to the front to opposition in writing or photos as evidence on every call. Understand direct competitor within the allocated
temporary contract. Calling customers for debt collecting - list will be provided Logging calls Capturing information
temporary contract. Calling customers for debt collecting - list will be provided Logging calls Capturing information
with a demonstrated ability to prospect and cold call.