Agreements
* Analysing and Assessing
* Helpdesk - Ensure all Calls logged on Help Desk
*
Infrastructure and Network Layout Documentation Helpdesk Management and call closure Client management
We are looking for a competent IT Helpdesk Technician for our client based Cape Town to provide technical
and associated printers and peripherals. Monitor helpdesk and ensure that incidents are logged and assigned accordingly to ITIL framework. Take ownership of Helpdesk incidents and proactively address incidents older
basic graphic design
and basic graphic design Experience working on Apple MacBook Supporting and cooperating fully with all
connectivity Basic Firewall Knowledge Android, Apple, Blackberry and windows mobile knowledge In house
and basic graphic design Experience working on Apple MacBook Supporting and cooperating fully with all
Opening and closing of Tickets with relevant helpdesks. First point of contact for MES and JIS/JIT related