experienced CUSTOMER SUPPORT REPRESENTATIVE - based in Secunda. Site Surveys: Evaluate the customer's on-site Quotations: Formalising the sales offer by providing the customer with a documented quotation specifying pricing and resolved; Ensure customer's account is within payment terms; Engage with customer if account is overdue doing generate company revenues. Key Stakeholders Customers, Contractors Sales Team, Operations, Workshop and site requirement Must be sales driven and customer orientated. Must be trustworthy and ethical. Above
the Company's reputation by ensuring that all Customer requests are executed in a timely and professional maintaining open customer PO's. Managing rental engine transactions. Preparing Customer Sales Force entry documents. Validating Customer details on SA Menu and Sales Force. Loading new Customer Details. Preparing administration. Provide assistance and support to the Customer Service Department. Perform all other duties as working experience in an Accounting, Internal Sales, Customer Service related environment Sound Knowledge of
Responsible for creating end-to-end, relevant, customer centric interactions via a thorough understanding understanding on what matters most to the customers, as well as designing customer experiences (CX) end-to-end through driven by the ambition to create exceptional customer experiences and constantly evolve. // Fully understand input into segment campaign blueprint and global customer experience journeys / campaign planning and follows-up and manages relationships with selected local customers and thought leaders // Ensures integration of
needs of the team.
Temporary Position Matric Must have 3 - 5 years experience Sea/Air - Imports / Exports knowledge
Customer Engineer / Desktop Support candidate required for a client site in Kuruman. Requirements is
ss bookings and send booking confirmation to customers
IT Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ users if necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary PCs ensure that the problem is resolved. - Ensure all customer queries are attended to and resolved within agreed resolution. CSN Support - Respond to remote/satellite customer call-outs (hardware, software and network calls) infrastructure (1st line support). - Offer customer training. - Provide customers with regular feedback on their
are Accessible to Internal and External Company Customers
- Attend IT incidents and requests.
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A vacancy has arisen for a Customer/Key Account Manager at OEM to manage the account across the various functional areas ensuring high customer engagement.