programs (e.g. MS Teams, Zoom etc.).
Purpose
Coordinate customer activities within the applicable portfolio in an efficient and cost
focusing on customer satisfaction.
Key Performance Areas:
• Customer Service Coordination
customers, and company supply chain to fill all internal and external customer orders applicable
distribution of all customer orders placed & follow up on any back orders.
o Generate customer quotes, sales
invoices and credit notes.
o Handling of customer queries and complaints, should they arise with
As a customer service consultant, you will be acting as the front line of support for customers for both and in store and ensure customers are satisfied with the products, services, and features. Reception: filing, photocopying, transcribing, and faxing. Customer Service: Maintaining a positive, empathetic, and professional professional attitude toward customers at all times Responding promptly to customer inquiries Meeting daily to queries and complaints Communicating with customers through various channels, managing both emails
Job title: Customer Success Consultant
Our client, based in Somerset their team in the position of Customer Success Consultant as soon as possible providing dedicated training and support services to ensure customer success.
Overview and Skills Skills needed:
Customer Training Support Consultant (POS 24063)
Somerset West
R 20 000 equirements:
Applications are open for a Customer Success Consultant at our client based in Somerset
Skills:
respond to the customers’ needs with helpful solutions, delivering a high-quality service
and invoices as well as having to liaise with customers and internal staff to ensure that orders and deliveries capturing invoices and orders and having liaised with customers is essential for the role. Previous experience company is happy to look at any internal sales/customer services experience working within any industry. Previous candidate will be responsible for: Liaising with customers telephonically with regards to their chemical closely with sales staff and management regarding customer queries and deliveries of product. Liaising with
suitably qualified and experienced internal customer service representative to join their team in Pinetown for the following: Delivering sales in line with customer budgets and forecasts – OTIF defective free delivery as well as managing the recollect and supply of customer IBC packaging requirements. Must have a relevant At least 4 years' experience in an internal/customer service role is required. Packaging expereince would