and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved.
Ensure that the customers are called and the resolution is confirmed before queries
supervision
requirements are fulfilled. Prepare calls, conduct calls, report and follow-up on calls for incubation accounts,
requirements are fulfilled. Prepare calls, conduct calls, report and follow-up on calls for incubation accounts,
Full documentation and handover to maintenance / call centre and accepting handover from presales for engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking configuration and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider
Developing New Leads through Prospecting and Cold Calling Activities Qualification of all inbound Marketing Follow-up and handling of all inbound customer calls or email enquiries Updating of all Customer records in a manufacturing/engineering environment Cold calling Assisting a BDE to reach monthly sales targets
with a call to arrange meetings. Daily follow-ups on new LinkedIn connections with email and call. Post activities to support growth. Perform targeted cold calls for specific projects. Assist with monthly Medical
communication devices/software (whatsapp, emails, calls, online diary) • Capable of learning and following ends at 4.45pm, followed by a daily 15-minute voice call with the sales team. Bimonthly AM and PM pre booked supplied (Minutes & data included) for work calls and use only.
advisors are responsible for handling difficult calls. It is their responsibility to retain clients and Previous call centre experience - preferably in a client centric or sales environment Previous call centre
communication devices/software (whatsapp, emails, calls, online diary) • Capable of learning and following ends at 4.45pm, followed by a daily 15-minute voice call with the sales team. Bimonthly AM and PM pre booked supplied (Minutes & data included) for work calls and use only.
essential Experience in managing debtors within a call centre environment. Job description: Duties will achieved Ensure credit controllers have met daily call rates and billing adjustments are processed Ensuring career opportunities For more information, please call Lindsey Lombard. R 800000 - R 850000 - Annually