managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end responsibilities include receiving/making outbound calls, taking action on incoming queries, making required transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on multiple Keeps abreast of best practices for Dialer and Inbound activities QUALIFICATIONS • 12 months minimum experience Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on multiple Keeps abreast of best practices for Dialer and Inbound activities QUALIFICATIONS • 12 months minimum experience
Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on multiple Keeps abreast of best practices for Dialer and Inbound activities QUALIFICATIONS • 12 months minimum experience Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on multiple Keeps abreast of best practices for Dialer and Inbound activities QUALIFICATIONS • 12 months minimum experience
selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, quotations to customers/agents by discussing client requirements either via call centre or over e-mail advising
through Prospecting and Cold Calling Activities Qualification of all inbound Marketing ( MQL ) Webinar / Opportunities Follow-up and handling of all inbound customer calls or email enquiries Updating of all Customer in a manufacturing/engineering environment Cold calling Assisting a BDE to reach monthly sales targets
through Prospecting and Cold Calling Activities Qualification of all inbound Marketing ( MQL ) Webinar / Opportunities Follow-up and handling of all inbound customer calls or email enquiries Updating of all Customer in a manufacturing/engineering environment Cold calling Assisting a BDE to reach monthly sales targets
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
Management Company Experience. Experience with inbound MICE (Meetings, Incentives, Conferences and Events) market and margin control Build up and maintain agent/supplier relationships Quote and design successful
experience in MIS/WFM RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experience in MIS/WFM RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment
experience in MIS/WFM RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experience in MIS/WFM RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment