Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
expand our reach. Interview TargetMake proactive calls to prospective students, scheduling interviews to ensuring payment is completed.Conduct regular calling campaigns to convert interviews into applications ReportingMaintain accurate daily reports, including call reports and interview booking trackers and the CRM
short term insurance documents including answering calls. Requirements/Duties: · must be fully bilingual
Duties include full front office function (answering calls etc) Minimum Requirements: · Must have experience
Experience in managing a high volume of phone calls. Responding to email queries. Manage daily appointment
office Answer, filter, and route incoming phone calls Receive, sort, and distribute daily mail/deliveries
or Supervisor at CUM Books Greenstone Shopping Centre. With a history spanning over 80 years, C.U.M.
expected to service existing clients as well as cold call new clients. Applicants should be well spoken and
experience – Email Marketing Experience – Cold Calling Experience – Please submit a Portfolio and Photo
expected to service existing clients as well as cold call new clients. Applicants should be well spoken and