of shopping centres, seeking a marketing manager – overseeing a number of shopping centres in Gauteng represent the agency on-site at an exclusive shopping centre in Jhb, Gauteng. The person will be responsible above-the-line and below-the-line campaigns for the shopping centre. They must also grow tenant relationships and build flair Excellent communicator Must have shopping centre experience. Should you not have received a response Only people with previous experience in shopping centre marketing need to apply. Must reside in Jhb, Gauteng
airline reservations systems & handle voice calls in English & German may include some written service levels.
Demanding and time-sensitive call center environment
Requirements
Native Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are
meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls
meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls
stock recalls – Management and control of the quality and faulty product recalls – Management and control monthly budgets for Logistics and the Distribution Centres – Compiling financial budgets – Arranging transport
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
needs with helpful solutions, delivering a high-quality service
integration. Responsibilities : To provide QA (Quality Assurance) for software developments and ensure acceptance criteria and is of commercially acceptable quality To set up campaign dashboards for new campaigns and within estimated budget and timeframe To QA (Quality Assurance) other designer's work or pass your work Certifications 2-3 years in Software Application Support / Quality Assurance Experience of delivering Microsoft Power Team located in HQ located in Bournemouth city centre. UK hours, Mon- Fri 33 days annual holiday allowance
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and