communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Professional PA, Administrator, City Centre, Cape Town. Company Name: kli recruitment. Cape Town (Southern
with international clients to build your cold calling and outbound sales techniques and further your be an energetic individual with previous Outbound call center experience on a UK utilities campaign. We sales commission structure Job Description Cold call potential clients to sell gas and electricity products develop customer details on all systems Escalate calls to the relevant departments where necessary Qualifications months’ outbound sales experience in an outbound call center environment Candidates must have strong social
assistant for a frozen food and grocery distribution centre. The role involves order picking and checking,
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be
Responsibilities: ● Handling of incoming and outgoing calls by means of a friendly and well-informed service administrative skills (e.g. typing, filing, returning calls, taking messages, visitors’ log sheets, etc.) ●