transport
Providing outstanding customer service and support.
Managing customer orders for both local and and international customers.
Excellent communication skills, understanding of international logistics
Process customer orders accurately and efficiently.
Confirm order details with customers and address
Monitor order status and provide updates to customers.
Handle order modifications, cancellations as needed.
Maintain accurate records of customer interactions and transactions.
Support with
transport Providing outstanding customer service and support. Managing customer orders for both local and international international customers. Excellent communication skills, understanding of international logistics. Process Process customer orders accurately and efficiently. Confirm order details with customers and address any Monitor order status and provide updates to customers. Handle order modifications, cancellations, and returns as needed. Maintain accurate records of customer interactions and transactions. Support with preparation
knowledge of the medical equipment, product range and services provided by the company
Introduction Services Provided Digital Marketing Solutions: Crafting custom strategies that enhance online online presence and engagement. Lead Generation Services: Generating high-quality leads through optimized compelling content that improves brand recognition and customer interaction. Social Media Management: Managing parties, increasing conversions and retaining customer interest. SEO (Search Engine Optimization): Improving promote digital marketing and lead generation services Developing and maintaining a thorough knowledge
co-ordinating and planning of transport/logistics services Ensuring that all deliveries are done in the most and achieving the highest possible level of customer service Ensure vehicle utilisation based on savings estimated and/or late deliveries timeously to customers Compile daily report on orders processed Check outstanding feedback on loads completed Resolve customer queries regarding in-transit damaged goods Report constructive feedback to and from transporters and customers, reporting to OPS lead Participate in planning
and guidelines to uphold quality expectations of customer and company. Manage workforce planning to ensure order readiness, customer specs, speed trails, etc.) Ensure all TMC standards and customer commitments (i to ensure delivery of the required level of Customer Service. Apply WCM AM methodologies to ensure continuous
approach with customers . Clear, effective and courteous communication with customers and between departments interaction with supervisors and managers. Customer service orientated . Manage the till area and ensure
approach with customers . Clear, effective and courteous communication with customers and between departments interaction with supervisors and managers. Customer service orientated . Manage the till area and ensure
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
and opening of new customer accounts based on their viability as future customers.