Journey Beyond Work.
We are seeking a Customer Service Engineer I to join our team. you'll be responsible for providing high-quality customer service and technical support to our clients. issues, providing timely solutions, and ensuring customer satisfaction through effective communication and
What you’ll do:
targets within an agreed region, and to build solid customer relationships to ensure the Company meets its standards Call on customers in a corporate/office environment when necessary Educate customers on the benefits benefits of using products and services Call on customers on sites when necessary and perform audits on machines relationships with customers Do demonstrations of machines on site for customers to promote the products per the Company standards Do presentations to customers on our products and services when necessary Ensure
team. Establish and nurture relationships with customers to facilitate debt collection. Receive and process transactions, including discounts and rebates. Handle customer claims such as damages and pricing discrepancies copy invoices to customers at month-end. Address and resolve queries appearing on customer accounts promptly manner. Prepare monthly customer reconciliations. Familiarity with customer trading terms and processing with policy requirements. Conduct A/R analysis by customer and perform accruals/provisions as needed. Undertake
make invoice on Sage with relevant pricing for customer and references and print 2 copies of delivery delivery note to invoice and email to customer. Some customers require a quote. So you would add this figures Enter stock received figures Allocate customer payments to the relevant account Answer sales it balances) Age analysis Send statements to customers Check what we still owe suppliers Check what is make invoice on Sage with relevant pricing for customer and references and print 2 copies of delivery
solution with the customer Design communication diagrams and solutions based on customer requirements Level 1, 2 and 3 technical support for customers and partners IP network project maintenance Transfer product knowledge and skills to partners and customers Manage problems, analyze and locate onsite problems
quality reports conform to the requirements of the customer Evaluate and follow up on service levels Liaise Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
quality reports conform to the requirements of the customer Evaluate and follow up on service levels Liaise Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
operations Quick response to driver's problems i.e., customers refusing stock, truck breakdowns etc. Liaising rate my delivery KPIs by calling drivers and customers. Compiling distribution reports required for DPO drivers. Conducting trade visits to check on customers and drivers. Skills Strong Excel skills & chain and or logistics. 2 years' experience in a customer service role within an FMCG Supply chain and or
products directly to clients
- Must have Customer centric approach
- Must have a bubbly yet yet professional personality as this is customer facing role
Desired Experience
details onto the relevant system. Onboard new customers/suppliers with reference to agreements, debit an accurate system of record keeping. Resolve customer queries. Competencies: High degree of confidentiality with all levels of colleagues and with external customers in a team orientated manner. An innovative thinker