Troubleshoot and resolve operational and maintenance tickets within defined SLAs. Collaborate with consultants
infrastructure monitoring and reporting.
infrastructure monitoring and reporting.
and integration deployments Logging and tracking tickets to external support Troubleshooting deployments
and post Go-live support. Operations experience (ticket handling, problem, incident management) Jira and post Go-live support. • Operations experience (ticket handling, problem, incident management) • Jira
and post Go-live support. Operations experience (ticket handling, problem, incident management) Jira and post Go-live support. • Operations experience (ticket handling, problem, incident management) • Jira
post Go-live support. - Operations experience (ticket handling, problem, incident management) - Jira
resolving, and closing operational and maintenance tickets within SLA's. - Development debugging. - Interact
issues to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer
to manage code releases and work on issues and tickets. Reporting and Documentation - Draft reports and