beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
business transformation with sustainability at the centre of how we will create growth and value by operating Annual Operating Plan Achievement of 100% customer call rate Achieve 90% strike rate Maintain 0.5% stales
business transformation with sustainability at the centre of how we will create growth and value by operating Annual Operating Plan Achievement of 100% customer call rate Achieve 90% strike rate Maintain 0.5% stales
Service Calls
Log incoming service calls with all required information (date,
/>Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
numbers.
Communicate with clients on status of call / awaiting spares etc.
Organize and order parts
include
ensure marketing strategy is being executed by Centre Managers Ensure that websites and digital marketing
ensure marketing strategy is being executed by Centre Managers Ensure that websites and digital marketing
support and customer service. Respond to incoming calls and emails from clients regarding technical issues industry regulations Provide regular reports on call center activities, issues resolved, and outstanding fleet management industry Previous experience in a call center environment is highly advantageous Strong interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
forthcoming years Providing comprehensive reviews on cost centre findings, and upholding the company's values. Identify Provide comprehensive review and commentary on cost centre findings Key personal skills for a successful FP&A
forthcoming years Providing comprehensive reviews on cost centre findings, and upholding the company's values. Identify Provide comprehensive review and commentary on cost centre findings Key personal skills for a successful FP&A