submission of monthly financial results to Support Centre within in the set deadlines. Balance Sheet recons timeously submission of annual budget to Support Centre. Ensuring the Region's financial results forecast and timeously submission of forecasts to Support Centre. Ensuring proper stock management at units. Ensuring submission of daily financial reporting to Support Centre. Follow up immediately on areas of concern for timeously submission of monthly payroll to Support Centre. Handle insurance claims for the region where applicable
documentation and handover to maintenance / call centre and accepting handover from presales for new clients role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links and
analysis - Effective management of cost and/or profit centres
Management of the cost budgets
Monthly profit centre
Controlling of the effective and accurate reporting per cost / profit centre
expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered according to KPI’s in conjunction with Contact Centre Manager on a regular basis
residence preferably West Rand, Randburg, City Centre
Selling short term insurance policies in an call centre. Matric MUST BE FLUENT IN AFRIKAANS RE5 and Fais
Selling short term insurance policies in an call centre. Matric MUST BE FLUENT IN AFRIKAANS RE5 and Fais
generate enquiries for their products and their call centre consultants book appointments for their Product appointments per day (appointments made by Call Centre).
Demonstrate and present the product in
Certificate Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training
Certificate Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training