a passion for delivering extraordinary guest experiences. This pivotal role demands a proactive, innovative
Experience:
Special Projects and Ad hoc. Experience Minimum of 5 years' insurance experience in a similar role in the
our customers with a digitally immersive sales experience online and in real time. Our philosophy is premised memorable experiences for anyone. Everything we do is thus built on creating a magical experience for every operations to set up for delivery, or just have experience in fast paced working environments who is a Go-Getter include: Ensuring the showroom floor customer experience is at its optimal through daily and weekly checks are treated professionally Manage the client experience of the delivery with the hostesses and sales
Collaborate on developing e-commerce customer experience and operational plan to support business objectives Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and orchestration & improvement Manage online customer experience optimising for sales and customer sentiment, standards based on industry accepted customer experience metrics Operational responsibilities: Understanding Analytical skills to quickly assess rifts in experience Uploading plans, CE's, PO's, invoices, vouchers
As the Customer Experience Manager for our Logistics Control Center, you will play a pivotal role in in ensuring a seamless and positive experience for our 5500 motorbike delivery drivers. Reporting to the the Head of Customer Experience, you will collaborate closely with Team Leads and logistics controllers focus will be on enhancing the overall customer experience by maintaining a high level of service quality performance indicators (KPIs) related to customer experience and operational efficiency.Generate regular reports
Johannesburg North is looking for a Customer Experience Team Leader To join their team.
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION
strong>EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
exceptional and professional customer service experience including to perform to the best of your abilities assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Machinist
As a Centre Compliance Specialist, you will play a crucial role in ensuring that our financial services (Advantageous)