The role will be required to interact with customers both internal and external, have strong communication order processing validation and customer services. Validate all customer purchase orders prior to the order process, resolving all discrepancies and moving customer orders through the ERP system to be shipped & for driving excellence pre and post invoice customer service by responding to requests and queries in a professional manner. Working directly with Sales, Service Delivery, Finance, Purchasing and the warehouse
information into the Service Desk Application, and most importantly, displaying a customer focused approach understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
encompasses driving revenue by selling products and/or services via telephone or online mediums. This role calls
to build and maintain relationships, identify customer requirements, and seal business deals.
customers, ensuring swift resolution and maximum gain.
7. Respond timely to customer sales inquiries, preparing and providing quotes
stipulated timelines.
8. Deliver premium service to phone and online/e-mail sales clients, meeting
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office sales staff to deliver exceptional customer service and provide the Sales Manager with confidence within it. Consistent delivery of high-quality service. Commitment to team development. Managing Internal personnel. Set performance standards, foster a customer-centric approach, and encourage continuous improvement strategy, target markets, and customer needs. Monitor interactions with customers to enhance their experience Providing High-Level Service: Deliver superior service to internal and external customers, ensuring accuracy
office sales staff to deliver exceptional customer service and provide the Sales Manager with confidence within it. Consistent delivery of high-quality service. Commitment to team development. Managing Internal personnel. Set performance standards, foster a customer-centric approach, and encourage continuous improvement strategy, target markets, and customer needs. Monitor interactions with customers to enhance their experience Providing High-Level Service: Deliver superior service to internal and external customers, ensuring accuracy
Develop and maintain relationships with existing customers through regular communication and follow-up Prepare and quotes to potential and existing customers Ensure customer needs are met in a timely and professional company's products and services Collaborate with other departments to ensure customer satisfaction Meet and regarding customer needs and market trends Provide excellent customer service and ensure customer loyalty history of meeting or exceeding targets Strong customer service skills Problem-solving abilities Strong communication
Develop and maintain relationships with existing customers through regular communication and follow-up Prepare and quotes to potential and existing customers Ensure customer needs are met in a timely and professional company's products and services Collaborate with other departments to ensure customer satisfaction Meet and regarding customer needs and market trends Provide excellent customer service and ensure customer loyalty history of meeting or exceeding targets Strong customer service skills Problem-solving abilities Strong communication
maintaining and leveraging the quality of service provided to customers, ensuring operational optimisation and efficiency that will reflect positively on the customers' experiences. Kindly note that this is a currently projects within the business. Customer Services: Interaction with customers to provide distribution solutions solutions by focusing on value added services and new delivery methods. Identify areas of improvement within Controller's role: 1. Customer (the Sales Force or Consumer): Analyze external customer's specific requirements
maintaining and leveraging quality of service provided to customers, while ensuring operational optimization efficiency that would reflect positively on the customer experience. A Logistics Controller is to function projects within the business. Customer Services: Interaction with customers to provide distribution solutions solutions by focusing on value added services and new delivery methods. Identify areas of improvement within Controller's role: Customer (our Sales Force or Consumer): Analyze external customer's specific requirements