AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s) Proactively propose solutions to improve the support of (new) business processes. Executing the required change management (transport) activities. Preparing User manuals and conducting training to business process Go-Live support activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting troubleshooting, resolving and closing of Production Support tickets (Incidents & Problems tickets) within
AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s) Proactively propose solutions to improve the support of (new) business processes. Providing business Preparing test data for testing of user stories Execute and/or support testing activities, for example: regression testing, user acceptance testing, security testing. Analyse and scope end-user authorisation roles roles. Preparing User Manuals and conducting training to business process owners Preparing cut-over strategy
functional documentation
- Analyzing and scoping End-user authorization roles
- Conducting Unit tests
solutions to improve business processes
- Supporting the functional team with issues and providing
Preparing User manuals and conducting training
- Go-live preparation and post Go-live support
-
providing support
- Executing changes through configuration and resolution of Production Support calls
- Developing user interface transactional solutions
Business Analysis / Understanding Templates
- Support Go-Live Preparations
- Assure Quality of Design
user sign-off for Business Blueprint.
- Technical
Prepare user manuals and conduct training for business process owners.
- Go-Live Support:
support.
- Client Interaction:
Support:
- Troubleshoot system issues, provide support, execute necessary changes
AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s)
AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s)
- Proactively propose solutions to improve the support of (new) business processes
- Execute the
management (transport) activities
- Prepare user manuals and conduct training for business process
cutover, and go-live as well as post go-live support activities
- Interaction with clients through
and emails
- Support troubleshooting, resolving, and closing of Production Support tickets (Incidents
system solution to IT Project Manager / Leader and User Management or System owner.
pment) experience in commercial and/or retail end user IT applications.
training to fellow colleagues and users when required Compiling of user and operational manuals 2nd and level technical operational support for developers (technical end users developing on the platform) Provide experience Minimum 3 years working with well-known front-end frameworks (for example React) ESSENTIAL SKILLS:
training to fellow colleagues and users when required Compiling of user and operational manuals 2nd and level technical operational support for developers (technical end users developing on the platform) Provide experience Minimum 2 years working with well-known front-end frameworks (for example React) ESSENTIAL SKILLS: