Responsibilities • Providing timely technical support to customers via various channels such as phone, email, Freshdesk • Communicate timelines with customers while adhering to our service level agreement for issue response/resolution Increase customer happiness and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism and customer service at all times. • 24x7 standby. • Manage and & consultation services on the supported systems as required by the customer. • Ensuring all system
delivery from the team, strengthen and advises customers and the Engineering team on the security systems' maturity and resilience posture for protecting customer s and Phakamo s digital assets. Key Objectives: company's operations from product development to customer service. Keep abreast of new security threats and their effectiveness. Manage security vendors and service partners, ensuring that they meet all contractual to technical requirements in the delivery to customers. Work and Collaborate with the Project Management
providing presales technical support and service to customers of the Company. Works with business practice smaller resellers with implementation for their customers. Provide pre- and post-sales support. Provides performing presales technical support and service to customers of the Company Generate and provide bill portfolio. Build visibility with vendors and customers to create a competitive distribution advantage professional working relations with customers Provides customer training as necessary. Makes reseller
/>Duties:
knowledge of our company's technical products and services and you should be able to relate this knowledge a way that is understandable to non-technical customers. You should be driven to achieve your sales goals goals and should have excellent sales and customer service skills.
KEY RESPONSIBILITIES prospect, qualify, negotiate, and close sales with customers interested in off-grid solar solutions.
environment. While committed to delivering customer service excellence and exceptional product offering and content that drive audience resonance, drive customer acquisition through leads, drive innovation within African target market, a thirst for knowledge and customer understanding, exceptional leadership skills, segments to identify opportunities and understand customer needs and preferences. Attend weekly Management business objectives. Service Provider Management: Manage and monitor THE COMPANY's service providers to ensure
environment. While committed to delivering customer service excellence and exceptional product offering and content that drive audience resonance, drive customer acquisition through leads, drive innovation within African target market, a thirst for knowledge and customer understanding, exceptional leadership skills, segments to identify opportunities and understand customer needs and preferences. Attend weekly Management business objectives. Service Provider Management: Manage and monitor THE COMPANY's service providers to ensure
integrity, and efficient operation of the in-house or customer information systems that support core organizational Science Azure and Office 365, azure directory services, AWS, VMware, Active Directory, Exchange, Skype Hyper V, Active Directory GPOs, DNS, Certificate Services, KMS, DFSR, PKI Extensive Hardware troubleshooting applications, software, and operating systems for customers Gauge the effectiveness and efficiency of existing system configuration, mapping, processes, and service records Ensure compatibility and interoperability
per request. Assist and provide feedback on all customer care requests and referring technical questions administration duties required by Technicians and customers. Providing technical support to clients via email complete and informed response on first contact with customers. Act as a liaison between the clients and the handling all customer queries. Ensure delivery of committed service and overall customer satisfaction environment. Ensure constant and regular follow up with customers. Provide support to technicians and any administration
not limited to technical equipment & services soft services, building projects & maintenance, utilities standards· ·In addition emphasis is placed on customer services (internal & external) ensuring that a a world- class facility & services are offered. ·Work with maintenance teams and actively manage the the roles and functions of external service providers Requirements: ·Facilities management Diploma (advantage)