support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional Carrying out regression testing. Interacting with consultants of other modules. User interface transactional
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
requests from varied inbound sources into the companys Call Management System.
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
- Engage with clients through meetings, calls, and emails.
- Issue Handling:
calls.
- Change Management:
Interaction:
- Interact with consultants of other modules and analyze/solve SAP Module
practical experience with IT Infrastructure (Data Centres, Networks, Servers, Storage, Middleware, Cloud
Key Responsibilities:
Midrand and home office on a rotational basis. Consulting on IT architecture processes with the focus on practical experience of IT Infrastructure such as Data Centres, Networks, Servers, Storage, Platform, Middleware
analysing and evaluating customer requirements for consulting, design, testing, and implementation of high-performance documentation.