provide resolution in order to create measurable levels of customer satisfaction
● Ad Hoc duties
for cloud services. • Manage and Maintain Service Level Agreements, Memos of Understanding, Service Definitions
external institutions to monitor and enhance the level of understanding of ML/TF/PF risks and compliance
excellent after-sales support and maintain a high level of customer satisfaction. Compliance and Regulations:
Maintenance tickets within defined SLA's (Service Level Agreements). Responsible for troubleshooting issues
excellent after-sales support and maintain a high level of customer satisfaction. Compliance and Regulations:
skills, with a keen attention to detail
Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional solutions
problems with HR and where HR can provide first level counselling and support.