Responsibilities Oracle, SQL Server Web Methods Web Services Automation I Scheduling tools / frameworks SOA SharePoint SQL Server Integration Services SQL Server Reporting Services Microsoft knowledge (CSF, CCF, etc) Working knowledge of APl-based services (e.g REST, SOAP) Understanding of basic integration concepts
e, SQL Server
M-KOPA Customer Service - Team Coach
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The position of the Team Coach voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
PROFESSIONAL AND
disciplines Oracle, SQL Server Web Methods Web Services Automation / Scheduling tools / frameworks SOA Knowledge F5 SQL Server Integration Services SQL Server Reporting Services ESB and Cloud Computing Microsoft (CSF, CCF,CRM etc) Working knowledge of API-based services (e.g. REST, SOAP) Understanding of basic integration functions Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk Desk MAH Resolve incidents, problems, service requests and change requests in line with business priorities:
disciplines Oracle, SQL Server Web Methods Web Services Automation / Scheduling tools / frameworks SOA Knowledge F5 SQL Server Integration Services SQL Server Reporting Services ESB and Cloud Computing Microsoft (CSF, CCF,CRM etc) Working knowledge of API-based services (e.g. REST, SOAP) Understanding of basic integration functions Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk Desk MAH Resolve incidents, problems, service requests and change requests in line with business priorities:
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
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customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main
present benefits/opportunities of the sales or service in an effective manner.
Identify
demographics, delivering a high quality, professional service to these customers.
Exercise appropriate
knowledge of specific platforms (Kubernetes, AWS services) for operational management of MuleSoft Integration positively contribute to platform feature and service designs. You will also automate tasks through appropriate delivers platform features, components of the service and solves complex technical problems with high knowledge of specific platforms (Kubernetes, AWS services) for operational management of MuleSoft Integration positively contribute to platform feature and service designs. Automate tasks through appropriate tools
the Store Manager, service the entire beauty dept. Job Purpose: To deliver service excellence through advise customers in selecting the best products and services that meet their needs. To drive and maximise sales consistently met. To deliver superior customer service by acting as a brand ambassador, being visible visible and offering a friendly and professional service. To promote the Clicks clubcard and to enroll new clubcard stock management procedures Knowledge of customer service excellence Knowledge of beauty and skincare products
the Store Manager, service the entire beauty dept. Job Purpose: To deliver service excellence through advise customers in selecting the best products and services that meet their needs. To drive and maximise sales consistently met. To deliver superior customer service by acting as a brand ambassador, being visible visible and offering a friendly and professional service. To promote the Clicks clubcard and to enroll new clubcard stock management procedures Knowledge of customer service excellence Knowledge of beauty and skincare products