(desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable
/>5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive experience Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction maintain 24/7 coverage. Implement and monitor call centre metrics to ensure efficiency and quality of service
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive experience Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction maintain 24/7 coverage. Implement and monitor call centre metrics to ensure efficiency and quality of service
professional specialising in cloud-based contact centre solutions, hosted on platforms in the cloud like and the specific advantages of deploying contact centres in the cloud. - AWS Knowledge: Acquire a high-level understanding of AWS services relevant to contact centres, such as Amazon Connect and the broader AWS ecosystem identify market trends and demands in the contact centre industry. Understand how shifts towards cloud solutions in the competitive space of cloud-based contact centre solutions Rneg
training will be done within our Client Contact Centre for all successful candidates. The successful candidate probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing progress and skills gained within the Client Contact Centre. R16 000 - R19 000 - Monthly
training will be done within our Client Contact Centre for all successful candidates. The successful candidate probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing progress and skills gained within the Client Contact Centre. R16 000 - R19 000 - Monthly
Spares Experience required with spares at service centre not necessarily automotive sales but automotive
Spares Experience required with spares at service centre not necessarily automotive sales but automotive
/>
presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill Sales Sales Environment (Hotels, Casinos, Conference centres, Restaurants & Coffee shops, Business &