would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
Requirements
- Matric
- 1 year call centre experience as a collection's agent.
-
clients.
Selling short term insurance policies in an call centre. Matric MUST BE FLUENT IN AFRIKAANS RE5 and Fais
Selling short term insurance policies in an call centre. Matric MUST BE FLUENT IN AFRIKAANS RE5 and Fais
is looking for a Quality Assurer to work at a call centre. Applicant must have relevant qualifications
expansion of our sales department. We have several call centre sales positions available and require candidates
financial products telephonically within a contact centre environment
Build strong customer relationships
tasks associated with the Right Now Response Centre, from call management to response reaction and measurement and data. Description Duties: Drivers will log calls for breakdowns or mechanical problems on the truck trailer through the RNR app Drivers will log panic or call me through the RNR app The Responder will be responsible breakdown/panic/call me from inception to conclusion Monitoring and control of breakdowns, panics and call me's Obtains client information by answering telephone calls and verifying information. Maintains communication
tasks associated with the Right Now Response Centre, from call management to response reaction and measurement and data. Description Duties: Drivers will log calls for breakdowns or mechanical problems on the truck trailer through the RNR app Drivers will log panic or call me through the RNR app The Responder will be responsible breakdown/panic/call me from inception to conclusion Monitoring and control of breakdowns, panics and call me's Obtains client information by answering telephone calls and verifying information. Maintains communication
be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends and public company for all candidates applying - Ensure that all calls and tickets are answered and resolved within the Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's the areas mentioned in this ad where the contact centres are based. R14,000.00 to R20,000.00 before deductions