unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
We require services of Outbound Call Centre Agent to Sell a range of insurance, financial or other products to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Adhering to policies and processes Microsoft Word and Excel. Good typing skills. Prior call Centre sales experience minimum - 2 years. Prior sales
OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
Administration: •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
/>- Motor Dealership experience / Approved Repair Centre experience (3 years)
- Qualified Motor Technician
the Motor Dealership Industry / Approved Repair Centre
- Effective understanding of financial budgeting
civil, criminal and labour related matters in a call centre environment. May be required to work flexi hours (written and oral); Must be able to function in a call centre environment. Experience and Qualifications Matric
firm Description Operations Manager - Shopping Centre, Cape Town Reputable Property firms seeks diligent formulate and implement maintenance plans for Shopping Centre in Cape Town. Manage technical aspects, budgets SLAs for approved service providers. Ensure the Centre complies with building and statutory regulations Relevant Property Ops Mgt exp in Retail (Shopping Centre). Should you be interested in this opportunity:
Operations Manager - Shopping Centre, Cape Town
Reputable Property firms seeks formulate and implement maintenance plans for Shopping Centre in Cape Town. Manage technical aspects, budgets approved service providers.
Should you be interested