managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem
Design, messaging, test protocols, email and call centre integration, and performance assessment Align
Design, messaging, test protocols, email and call centre integration, and performance assessment Align
12 2/3 Years experience within an IT Service/Call Centre Desirable ITIL Foundation Retail experience IS