experience in scanning and indexing within a call centre back office environment Computer literate (MS
VoIP, IP Surveillance, Internal Sales, or a Call Centre environment (Advantageous).
Qualifications
possess a qualification applicable to RE, have Call Centre or Sales experience, Retail Banking / Financial Banking/ Sales/ Insurance/ Customer Service or Call Centre experience. FAIS Regulatory Exam (RE5). Exposure
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem
Design, messaging, test protocols, email and call centre integration, and performance assessment Align
Design, messaging, test protocols, email and call centre integration, and performance assessment Align
experience.
a Microsoft Dynamics 365 CE solution for our call centre of almost 1000 hosts, 24x7. We take pride in
Managed Care environment in pre-authorisation call centre/ hospital case management or hospital claims