Qualification and Skill Requirements Matric; 1-2 years call centre experience in a telesales environment would be
civil, criminal and labour related matters in a call centre environment. May be required to work flexi hours (written and oral); Must be able to function in a call centre environment. Experience and Qualifications Matric
civil, criminal and labour related matters in a call centre environment. May be required to work flexi hours (written and oral); Must be able to function in a call centre environment. Experience and Qualifications Matric
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance
strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
Glacier product and process knowledge Proven Call Centre management experience will be an advantage
Glacier product and process knowledge Proven Call Centre management experience will be an advantage
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and