other resolver group (internal and external) like Service Provider, TAC, etc Identifies problems and errors errors before they impact a client's service Provides Assistance to L1 Security Engineers for better initial activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain journey Moderate level years of relevant managed services experience handling cross technology infrastructure level knowledge in ticketing tools preferably Service Now Moderate level working knowledge of ITIL processes
participants including external service providers A strong understanding of accounting processes and practices
Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure technical incidents and problems and restoring service to clients by managing incidents to resolution Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) for standard and low complexity incidents and service requests. Key Roles and Responsibilities: - Monitors handover procedures for shift changes to ensure service continuity - Report and escalate incidents where
development, testing and all elements of user training for BI tools as well as TMS system functionality and maintain communication throughout projects. Training of users. Testing of new systems, enhancements
development, testing and all elements of user training for BI tools as well as TMS system functionality maintain communication throughout projects.
that an effective and efficient data management service is provided. Provide overall leadership, strategic and optimal delivery of clinical data management services. Provide technical support to the clinical teams CAPRISA and study requirements are met. Provide training to the data management team. Provide line manager
required by management. EDUCATION, EXPERIENCE & TRAINING: ➢ Degree in Computer Science or Similar Qualifications of MSSQL databases, web servers and application services. ➢ Have extensive working knowledge of EDI frameworks Interpersonal Skills – Advanced level ➢ Customer Service – Advanced level ➢ Process & Systems Driven
security standards. EDUCATION, EXPERIENCE & TRAINING: Degree in Computer Science or Similar Qualifications of MSSQL databases, web servers and application services. Have extensive working knowledge of EDI frameworks
Implementing new and upgraded systems System testing User training
productivity Encourage and maintain a “customer service” philosophy within the BI team with business stakeholders years' experience in a contact centre preferred Accounting/Finance experience preferred Familiarity with