business unit, including Specialists, Engineers, Account Managers, Pricing Specialists, Technical Specialists overseeing a team of Specialists, Engineers, Account Managers, Pricing Specialists, Technical Specialists and administrative staff. This individual is accountable for all aspects of client service contracts, including end-user devices, IT support, Sales, Account Management, Project management and related services
including escalation management. Accountabilities: Take accountability for 24/7 monitoring of the network workers effectively to ensure continuous coverage. Accountable for scheduling and optimizing resources during implementing solutions to minimize downtime. Take accountability for providing Tier 2 network operations support and communication with relevant stakeholders. Accountable for coordinating with higher-tier support and highlighting key metrics, incidents, and resolutions. Accountable for maintaining accurate and upto-date records
for all financial aspects including management accounts, budgets, forecasts, cash flows, variance analysis Qualifications and Experience: Qualification in accounting and project management or system design A proven of finance, accounting, budgeting, and tax principles. Knowledge of financial and accounting software applications
for all financial aspects including management accounts, budgets, forecasts, cash flows, variance analysis Qualifications and Experience: Qualification in accounting and project management or system design A proven of finance, accounting, budgeting, and tax principles. Knowledge of financial and accounting software applications
skills Responsibilities / Key Performance Areas: Accountability: Team Work Provide technical expertise for in compliance with policies and procedures. Accountability: Software Solution Design Apply Software Engineering for quality, security and compliance (SAS 70) Accountability: Software Solution Development Be able to successfully within SLA, and with minimum returns and/or bugs Accountability: Task Time Management Able to interpret project for reporting staff and personal work plans Accountability: General Communicate with team members or relevant
customer environment. Main Responsibilities: Take accountability for overall service delivery and customer experience delivery organizations, internal and external. Accountable to manage service delivery organizations and when they arise. Take accountability for the financial wellbeing of the account. Develop and implement from support organizations. Apply appropriate account governance, ensure meeting minutes are produced proactive attitude Demonstrate leadership and accountability. Take charge of situations, set direction and
customer environment. Main Responsibilities: Take accountability for overall service delivery and customer experience delivery organizations, internal and external. Accountable to manage service delivery organizations and when they arise. Take accountability for the financial wellbeing of the account. Develop and implement from support organizations. Apply appropriate account governance, ensure meeting minutes are produced proactive attitude Demonstrate leadership and accountability. Take charge of situations, set direction and
Key Performance Areas:
Minimum Requirements
mailbox creation and management Microsoft 365 account administration Microsoft Exchange e-mail administration archives, pending tickets etc) Smarttrack, livechat account creation, management and support Anti-Virus management management and support Microsoft Outlook SMTP account setup Microsoft Office setup Management and maintenance equipment User software installation IT software account management Setup of Desktop/laptop for new staff