respect, accountability, client-driven and people-centred, and passionate and motivated staff members are
and teams, have worked in a large corporate Data Centre, and have experience with BMS systems. The technical
/>- Interaction with clients through meetings, calls, and emails
- Troubleshoot system issues and
through configuration and resolve Production Support calls
infrastructure, software technologies, networking, Data Centres, hardware, and integration Experience and a proven
Notes
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
-
/>- Keep users posted on the progress of their calls.
- Ensure that there are no comebacks on work
remote/satellite customer call-outs (hardware, software and network calls).
- Provide telephone
Key Performance Areas Customer Service - Receive calls from senior customer engineer/ help desk. - Verify/ users. - Keep users posted on the progress of their calls. - Ensure that there are no comebacks on work done remote/satellite customer call-outs (hardware, software and network calls). - Provide telephone infrastructure
2-4 years relevant experience
Please call us on 010030127
NB: Should
improvement ● Manage national and international calling underlying carriers including cost analysis and irregularities or disputes from carriers, provide call records or other requested data, and work on resolutions updating product catalogues ● Maintaining and updating call charge rates ● Ensuring that prefix lists are maintained assurance tasks such as ensuring that cost effective call routes are utilized and that provisioned services improvement ● Manage national and international calling underlying carriers including cost analysis and
work and overall performance of regional IM data centre (DC) technology systems.