Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
diesel spare parts and sell products to walk-in and call-in customers. Light, medium and heavy-duty automotive i.e. diesel pumps and accessories to walk-in and call-in customers Grade 12 Mechanic/ Auto Electrician/
Effectively execute call procedures, in accordance with the SOP on pre, during and post call procedures. Effectively in accordance with the SOP according to customer call procedure. Collect, capture, and maintain accuracy requirements and stock allocation report. Log all calls and capturing interaction with customers on the customer satisfaction by call cycle management. Effective planning of the call cycle as per contact and
Effectively execute call procedures, in accordance with the SOP on pre, during and post call procedures. Effectively in accordance with the SOP according to customer call procedure. Collect, capture, and maintain accuracy requirements and stock allocation report. Log all calls and capturing interaction with customers on the customer satisfaction by call cycle management. Effective planning of the call cycle as per contact and
Work within a culture full of diversity, values centred around respect and operational efficiency and for processes. Managing, planning and implementation of call centre strategies and operations to improve customer
Work within a culture full of diversity, values centred around respect and operational efficiency and for processes. Managing, planning and implementation of call centre strategies and operations to improve customer
Experience in managing and understanding Distribution Centre and Transport operational capacities and cycles activities Managing and understanding Distribution Centre and Transport operational capacities and cycles Experience in managing and understanding Distribution Centre and Transport operational capacities and cycles
Experience in managing and understanding Distribution Centre and Transport operational capacities and cycles activities Managing and understanding Distribution Centre and Transport operational capacities and cycles Experience in managing and understanding Distribution Centre and Transport operational capacities and cycles
presence and experience with high volume of calls and cold-calling
on connect calls (assisting and working with an SDR where and if required), discovery calls (presentation