follows: • Monitor and ensure that all support calls are attended to and that all tickets are resolved
taken Attend to all logged support incidents and calls. • Provide standby support (after-hours emergency
Coordinate the troubleshooting and the support calls with external providers. Develop and maintain technical
systems to ensure data quality via Application calls or coding. Apply auditing, change-tracking, and
and educate clients at all levels through phone calls, emails and client visits. Initiate frequent client
and educate clients at all levels through phone calls, emails and client visits. Initiate frequent client