Agreements
* Analysing and Assessing
* Helpdesk - Ensure all Calls logged on Help Desk
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and associated printers and peripherals. Monitor helpdesk and ensure that incidents are logged and assigned accordingly to ITIL framework. Take ownership of Helpdesk incidents and proactively address incidents older
End-User Support Handle user requests via the Helpdesk system, telephone and e-mail Provide timely and iManage) Minimum of 5 years legal experience in an IT Helpdesk capacity (non-negotiable) Only candidates with
Microsoft BI/Forms/Admin, Syspro an Advantage, SQL, Apple, Google Cloud, Office Automation, Mimecast and/or
Opening and closing of Tickets with relevant helpdesks. First point of contact for MES and JIS/JIT related
and respond to technical queries through the IT helpdesk system, ensure that anti-virus software is installed
and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary
Opening and closing of Tickets with relevant helpdesks. First point of contact for MES and JIS/JIT related
policies and standards. Respond to all assigned Helpdesk tickets regarding hardware, software, and networking