A large Call Centre based in Durban is needing a highly motivated and experienced full-time Recruiter suitable candidates for various positions within the call center based on job descriptions provided by hiring experience recruiting for high volume positions Call Centre experience would be advantageous Ability to deal
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
by discussing client requirements either via call centre or over e-mail advising on suitable options in
by discussing client requirements either via call centre or over e-mail advising on suitable options in
by discussing client requirements either via call centre or over e-mail advising on suitable options in
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
Service Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist student contact made by the Customer Relations Centre on the academic system. Assists with unresolved unresolved queries from the Customer Relations Centre and follow up with the Customer Relations Officer to provide enable smooth assistance from the Customer Relations Centre of student queries. TEAM SUPPORT, GENERAL and SYSTEM supports all members of the Customer Relations Centre team to ensure the efficient resolution of student
Service Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist student contact made by the Customer Relations Centre on the academic system. Assists with unresolved unresolved queries from the Customer Relations Centre and follow up with the Customer Relations Officer to provide enable smooth assistance from the Customer Relations Centre of student queries. TEAM SUPPORT, GENERAL and SYSTEM supports all members of the Customer Relations Centre team to ensure the efficient resolution of student
roughly around 6-12 calls during that shift. The work consists of the following: People call in for the physician physician on call – 40% (ortho, neuro, cardiology etc.) After hours clinic calls about 25% of calls. People People calling in to speak to the Physician on call (e.g. foot surgery in extreme pain needs to talk to the the ortho on call) Babies born during the night need to be registered for physician calls the next day day Transfers roughly 10% of calls Agents also do alerts for teletracking notifications e.g. fridge is