Management • Performance Management • Time and Attendance Management • Disciplinary Enquiries, including
Management • Performance Management • Time and Attendance Management • Disciplinary Enquiries, including
the department. Maintain stakeholder database. Attend to the SBU requests for client allocation, within
Handle and resolve Staff and Client complaints. • Attend to and manage all afterhours callouts. Must be
requirement, as documented, has been met, as needed Attend and actively contribute towards the SA Forum /
approval of all compliance monitoring reports. Attend to annual monitoring plan close-off reporting.
specific technology is implemented at the company. Attend technology specific industry forums and compile
high-quality output. Networking and Collaboration: Attend industry events, fostering valuable connections
management Teams Voice Manage call queues Manage auto attendants Teams voice new starters/leavers for customers
training manager and reports completion of tasks. Attend Content reviews, WBR, MBR with clients and Operational