support and is the escalation point for support supervisors. Coach agents/technical staff when problem areas
support and is the escalation point for support supervisors. Coach agents/technical staff when problem areas
manage multiple projects
by liaising with all functional managers and supervisors in order to map the “as is” and “to be” process
Cape Town and will report to the Service Centre Supervisor/ Manager (IT). Job Purpose The purpose of the
customer centricity: -Consult with client or supervisor to evaluate individual project needs Position
senior leaders.
engage senior leaders. Coach people managers and supervisors. Support organisational design and definition
engage senior leaders Coach people managers and supervisors Coordinate efforts with other specialists Integrate
Ability to manage multiple projects Take input from supervisor and appropriately and accurately applies comments/feedback