Create and update user guides, knowledge base articles, and training materials. Testing of new releases
Experience required : Finance / Accounting Degree (CA / CIMA / BSc in Accounting OR Related Business Accounting Western, Cape, Finance information Systems, SAP, ERP, CA, CIMA, Accounting
Contribute to the Help Desk knowledge base, Add quality articles relating to Problem Resolution pertaining to new
and SEO-friendly content, including blog posts, articles, and social media updates. Collaborate with the
business role player Write sample code and technical articles on system resolutions Perform troubleshooting
business role player Write sample code and technical articles on system resolutions Perform troubleshooting
Responsibilities include: Action JIRA's and monitor CA Unicentre calls. Analyse and action remediation plans
documentation, including user manuals and knowledge base articles. A keen ability to write a route course analysis
documentation, including user guides, knowledge base articles, and troubleshooting procedures. System Maintenance: