to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Coach Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Keep
to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Coach Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Keep
Routers - Cisco Certified Network Associate - Data Center (CCNA-DC) - MCSAVCP, RHCE, or equivalent - Cisco providing the support required in network/ data center/ systems/ storage administration and monitoring ICT organization. Working knowledge of management agents, redundancy concepts, and products within the supported supported technical domain (i.e. Network, Data Center, Telephony, Exchange, Storage, Cloud, Backup, etc)
IT technical desktop level support to the agents in the call centre Handing the daily IT Incidents service maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved Mobile applications support queries escalated by agents. Relief Duties Acts as a backup in the absence enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved Mobile applications support queries escalated by agents. Relief Duties Acts as a backup in the absence enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
developing strategies and tactical initiatives centered around optimization and continuous improvement
and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintain service and quality standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
Management 2 - 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
Management 2 - 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /