Pretoria is looking for a Car Rental/Customer Service Agent. Vehicle renting and related admin Customer service
analytics, agent performance, customer satisfaction, and overall efficacy of the contact center.
analytics, agent performance, customer satisfaction, and overall efficacy of the contact center. Drive change functioning, procedures, systems and data of the contact center, which will include daily operations, capacity Requirements: BEng Industrial Engineering. 3 years in Call/Contact Centre. 2 years Management. Remuneration:
clients' needs, demands, and interests at the center of decision-making processes, prioritizing good
services role.
- Must have previous experience in call centre sales and campaign management.
Minimum
and/or long-term insurance sales, preferably in a call centre environment, is essential. This includes
the ability to motivate, coach, and mentor sales agents to achieve targets.
- Experience in planning
executing, and optimizing sales campaigns within a call centre setting is valuable. This includes setting
and be comfortable working in a fast-paced high call centre environment.
Key Responsib Responsibilities:
Skills
a plus 3 Years' of experience as a Retentions Agent Call centre experience Skills and Attributes: Excellent environment Key Responsibilities: Make outbound calls/inbound calls to engage with existing customers to retain
Years' of experience as a Retentions Agent
Update Manager, Syslogger and VMware vSAN, Veeam, Agent-based backups.
country agent in respect to Sales, Marketing and Operations Coordinate regular meetings with agent's teams Assign sales, distribution, and marketing targets to agent based on business targets and follow up these targets trainings and coaching to agent and their teams Regular Trade Visits with agent to coach and unlock distribution targets, and our execution in all channels Ensures agent fully understand and execute SOILL execution / merchandising benchmark agent against key initiatives/goals Be a credible FMCG business consultant to agent's and customers
Insurance claims Managing of company fleet vehicles, Vodacom, Telkom and Tracker etc This role required a range