We're seeking Call Centre Agents - Johannesburg (Gauteng) . To Sell a range of insurance, financial or to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum minimum metrics. Capturing and recording sales call details 100% in the CRM system. Can plan and deliver oral customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
candidate with extensive in-bound and customer relations call centre experience to join their team Duties: Deal
training sales employees, holding regular conference calls, reviewing team member expense reports, coaching
their sales strategy. You will be responsible for calling on hardware retail outlets in the KZN Region, fostering taker. Key Responsibilities: Prospecting and Cold Calling: Identify and target potential hardware retailers customer base through proactive prospecting and cold calling efforts. Account Management: Build and maintain
and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to comprehensive call logs and reports. Keep records of all conversations in the call center database. Database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong knowledge team to achieve targets. Proficient in using call center software and related technologies. Problem-solving
and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to comprehensive call logs and reports. Keep records of all conversations in the call center database. Database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong knowledge team to achieve targets. Proficient in using call center software and related technologies. Problem-solving
satisfaction, and overall efficacy of the contact center.
satisfaction, and overall efficacy of the contact center. Drive change and optimization objectively, based functioning, procedures, systems and data of the contact center, which will include daily operations, capacity Requirements: BEng Industrial Engineering. 3 years in Call/Contact Centre. 2 years Management. Remuneration:
fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to planning tools nationally to support in-house call center operations. Build and lead the teams that are
receptionist to work from home in their Contact Center. The shift we need to staff with South African roughly around 6-12 calls during that shift. The work consists of the following: People call in for the physician physician on call – 40% (ortho, neuro, cardiology etc.) After hours clinic calls about 25% of calls. People People calling in to speak to the Physician on call (e.g. foot surgery in extreme pain needs to talk to the the ortho on call) Babies born during the night need to be registered for physician calls the next day