IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With a reputation for excellence in the aviation/airline industry, we are dedicated to ensuring our passengers have a
Customer, Client Support, Sales to National Key Account, Re-Sellers, and Distributions Answering telephones – queries and orders Telephonic customer support Counter sales/ service – sales and queries Finance: Payment from clients, invoicing (KERRIGE/SAP SYSTEM), credit notes Quotation to clients
an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high web touchpoint. Resolve a minimum of 30 telephone calls per day. To respond to and resolve about 15 general/claim-related To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records manner. To always try and retain clients when they call in to cancel their policy. Salary: R11 000 - R16
skills. Lead, coach, and motivate a team of Contact Centre agents to deliver departmental KPI's, targets and Qualifications: Grade 12 with Mathematics and Accounting Call Centre qualification is an advantage. Credit Management administrative support 2 Years Operational contact centre enviroment Knowledge and Skills: Listening skills
ties:
Call allocated customers daily as per call cycle.
Handle incoming sales or general calls.
Provide support to Sales Representatives by assisting clients or departments.
Assist the Call Centre Supervisor when required.
Assist
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
Operations Managers to be based between the Contact Centre at the Head Office in Claremont as well as in stores self-storage industry. Call centre experience and/or the potential to build and manage a call centre team. We offer
Operations Managers to be based between the Contact Centre at the Head Office in Claremont as well as in stores self-storage industry. Call centre experience and/or the potential to build and manage a call centre team. We offer
Our Team of Call Centre Sales Agents! ð
Were not just about making calls; were about making
qualification.